Shopping + shipping at Franklyn + Vincent
Franklyn & Vincent is a few casual peeks from my kitchen garden beginnings and home maker dreams in a small terrace house in East London.
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Shopping + Shipping

SHIPPING

The Help Yourself Grow series of products are not mass produced. The seed boxes are often painted to order and packed carefully. We aim to be pretty speedy, so unless informed otherwise most orders will be despatched within 3-6 working days.

UK DELIVERIES

Royal Mail Signed: First Small Parcel ~ £6.60
Royal Mail Signed: First Medium Parcel ~ £16.95

EU DELIVERIES

Royal Mail: International Tracked + Signed Small Parcel ~ From £16.95

US + INTERNATIONAL DELIVERIES

Royal Mail: International Tracked + Signed Small Parcel ~ From £22.75

We are not liable for import taxes or custom duties levied at the point of entry by some countries outside the EU.  You will be responsible for taxes, duties, custom charges and cost of returning the package if you refuse to pay the charges.

DELIVERY DELAYS

We cannot be held responsible for delays outside of our control and over the Christmas period.  If a delay occurs, please contact us at hello@franklynandvincent.com and we will try to do our best to look in to it and help.

If you would like to discuss alternative delivery options please contact hello@franklynandvincent.com.

RETURNS

RETURNS POLICY

Please notify us of your exchange or return within 7 days of receipt by emailing hello@franklynandvincent.com or using the Contact form.

  • Returns must be made within 7 days of issuing a return slip.
  • Refunds will be processed within 3 days of receiving returned items.
  • All items must be unused and in the original packaging.

RETURNS / REFUNDS ARE NOT ACCEPTED ON SALE ITEMS UNLESS FAULTY.

Please understand that we cannot issue a refund on products that have been used, damaged, or altered.  We reserve the right to refuse a return on any items that do not meet the above requirements.

Please note Franklyn + Vincent cannot refund postage and packaging charges, or any tax and duties payable.

Secure Payment

Accepted Forms of Payment

We accept all major credit and debit cards e.g. Visa, MasterCard, etc. as well as regular account payments all through PayPal.

Is it safe?

We use PayPal for all our payments, that means all your information is handled by PayPal’s industry leading secure servers. PayPal automatically encrypts your confidential information at every stage, from your computer to theirs, using the secure sockets layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). You can find more information by visiting paypal.com.

Do I need a PayPal Account?

Nope, if you already have a PayPal account you can use it, if you don’t have one you can open one or you can simply pay with your credit or debit card. The transaction will be processed by PayPal but you do not need a PayPal account if you don’t want one.